Terms & Conditions

Welcome to our website. The services provided by Consonance Companies, Inc., ("CCI Beauty", or "CCI") and its affiliates are subject to the following conditions. By shopping with us, you accept the following conditions. Please read them carefully.

PRODUCT WARRANTY

CCI warrants to the original purchaser that all equipment and salon furniture are free from material defects in material and workmanship for a limited period of time starting from the original date of purchase. All equipment and salon furniture carried by CCI come with a limited 1-year manufacturer's warranty. Shampoo unit fixtures and parts have a warranty period of 90 days. Ceramic flat irons have a warranty period of 60 days. Equipment parts and accessories have a warranty period of 90 days. ALL equipment and salon furniture are to be used and operated by qualified, trained, licensed professionals ONLY. CCI is NOT liable for any improper use of equipment and furniture and any other consequential damages. CCI does not warrant color variation over wood, fabric, and laminated materials. Fabrics and laminated materials are not warranted against wear, fading, staining, soiling, crushing, peeling, chipping, or all of which are influenced by the user-created environment or to the care to which the product is exposed during use. This limited warranty does not cover the damage caused in transit, improper installation, excessive use, or alteration. All warranties are limited to repair or replacement and remain at our discretion. Accessories and replacement parts may be available for purchase on select merchandise. Extended warranties are available on selected items. Use of replacement parts provided by other manufacturers is not authorized by CCI. and may affect equipment performance and voids all product warranties. Warranty service is provided by CCI only and requires that the product(s) be shipped and delivered to our authorized service agent for repair. The warranty does NOT cover shipping charges to and from our repair centers. Customers must receive an Authorization for Repair number ("AR Number") before shipping merchandise to our service center. All repaired items will be returned to the customer either by UPS, FedEx, DHL, or through a commercial trucking company. CCI is not responsible for any consequential damages and injuries resulting from equipment/furniture failure or service delays. This warranty is non-transferable.

PRODUCT MAINTENANCE/SERVICE

All our equipment and furniture are to be used by trained licensed professionals only. The customer has the responsibility to make sure the product purchased is for your own intended use. Never leave clients unattended while using our equipment or furniture. The bed or chair must be at the lowest position before allowing clients to get on and off the bed/chair. Always assist clients while they are getting on or off the bed or chair. Do not lean, sit, or step at the edge of the bed/chair as it may tip over and cause injury. Customers MUST periodically check and tighten ALL connections on assembled furniture and equipment monthly. If the bed or chair has a reclining function, the backrest must be at the upright position before the client is getting off the chair. For all Facial Steamers and all Equipment: use ONLY distilled water in the steamer and do not add essential oils or any other additives in the jar; MUST change distilled water daily. Discard distilled water left in a jar from the previous day; do NOT re-use the distilled water; Steamer MUST emit vapor before service on your client and Steamer nozzle MUST be 18" away from your client at 45-60 degree angle; Do NOT apply Steamer nozzle directly on client's face and body; wash the glass jar every day with liquid detergent and wipe the heating element with a clean dry cloth; do NOT fill the glass jar above the top red line; do NOT add additional distilled water during operation, unit MUST unplug and turn off; Soak the heating element and operate Steamer in a solution of one part vinegar and five parts water for 5-10 minutes if a white mineral deposit should form and rinse with distilled water thoroughly, repeat as necessary; do NOT turn on steamer without distilled water in steamer jar; do NOT change accessories with power on and disconnect the power cord before changing accessories. Improper use of equipment and furniture may result in injury.

PAYMENT

We accept payment by Visa, Mastercard, and American Express. We also accept payment through check, money order, or wire transfer. Payments through check and money order require that the funds are cleared by the bank before the products are shipped. It usually takes 5-7 business days for checks and money orders to clear. Payment through Visa, Mastercard, or American Express requires that the items be shipped to the card's billing address. We can ship to alternate shipping addresses if the shipping address is verified with any of the 4 verification options listed below. Please note that if you have already submitted an order on our website and your billing and shipping addresses are different, CCI may require you to do the Shipping Address Verification options. Your order will not be processed until your verification and payment have been confirmed.

SHIPPING ADDRESS VERIFICATION

There are four options to verify your shipping address:

(1) Credit Card Authorization Form - Fill out a Credit Card Authorization form, verifying that you want your items to be shipped to a different address than your billing address. This Credit Card Authorization Form can be email or fax to you. This Credit Card Authorization Form must be returned back to CCI before your order can be process or ship. 

(2) Register the Alternate Address with your Bank - Contact your bank that issued your credit card and has your shipping address listed as an alternate address in that bank's memo field. Give us the 1-800 number on the back of your credit card so we could verify that the shipping address is registered with your bank. Listing the address before you place an order helps us process your order more quickly.

(3) Small Charge Verification -

What we do: We charge your credit card an amount greater than $0, but less than $3.00USD. We contact you via phone or email informing you that we have assessed the small charge.

What you do: You contact the bank associated with that credit card to learn the exact amount of the small charge. It will show up as a charge by Consonance  Companies/ CCI Beauty. Call us to confirm the charge and finish processing your order. We will either void the small charge or credit it to your balance.

(4) Pay with Wire Transfer, Check, or Money Order - You have the option to pay using a wire transfer, check or Money Order (Note: All orders, paid by check or money order take longer to process because they must first be cleared with the bank)

PRIVACY

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of our company or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of our company and protected by the U.S. and international copyright laws. All software used on this site is the property of our company or its software suppliers and protected by the United States and international copyright laws.

LICENSE AND SITE ACCESS

Our company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of our company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of our company and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing our company name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by our company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to our home page so long as the link does not portray our company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our company logos or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. While we may sell products for use by children, we only sell them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with the involvement of a parent or guardian. Our company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

RISK OF LOSS

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to your premises.

PRODUCT DESCRIPTIONS

Our company and its affiliates attempt to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by our website itself is not as described, your sole remedy is to return it in unused condition. All pictures are for reference only and may not reflect the exact specifications of the actual product.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY OUR COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM OUR WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. These policies also govern your visit to our website. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

If you have any questions about our Terms & Conditions, please Contact Us.