SHIPPING INFO

CCI Beauty tries its best to ship out your products in the most timely and cost effective way possible. Please keep in mind that we cannot control weather conditions and any delays that may occur. Merchandise is shipped via UPS, FedEx, DHL, or freight truck lines. Rates are calculated in accordance with merchandise weight/size/dimension and delivery destination. Signature is required for delivery unless requested otherwise through the use of the Signature Waiver Form. A street address of either a residence or business is required for delivery. Shipping to a residential address will be at additional cost. P.O. Box or APO addresses are not acceptable for shipping. All orders take about 1-3 days to process. Shipping charges are non-refundable. Merchandise shipped by freight truck lines will be delivered to the curb unless the option of inside delivery is selected at additional cost. If an attempted delivery was made and the customer was not at the location to receive the shipment, the customer will be held responsible for REDELIVERY fees. We can only ship merchandise within USA.

EXPRESS DELIVERY

Express, Rushed, & Over-Night delivery is available on most in-stock merchandise. Charges may vary and are calculated on an individual basis. Express orders placed before 11am PST will ship out the next business day. Express orders placed after 11am PST will ship out within the next 2 business days.

FREIGHT TRUCK DELIVERY

Your order may be shipped via freight truck line depending on the size of your order. Typically, items that are large and bulky require freight truck. You have the option of shipping with a freight truck if you would like all of your merchandise to arrive together. Before accepting your delivery, you are required to inspect each and every item for damage and/or missing items. The damage and/or missing items should be noted on the delivery receipt/bill of lading. When there is damage, immediately notify the freight company and CCI Beauty. The customer must retain all packaging and accessories. If damage is not noted on the delivery receipt/bill of lading, CCI Beauty and the freight company are not liable for any damages found later. Accepting delivery of the item(s) without the report of damages and/or missing items on the delivery receipt/bill of lading is your acknowledgement that the item(s) were received in 100% perfect condition and that you have received all items. The person placing the order should be the person to receive and sign for the delivery. CCI is not responsible if the receiver is not aware of the number of packages he/she should sign for. All damages must be reported within 24 hours after receipt of merchandise to the freight company and CCI Beauty.

BACK ORDERS

Items temporarily out-of-stock may be back-ordered at customer’s request and, as always, at the discretion of Consonance Companies, Inc. All shipping fees & costs remain applicable to all back-orders. A customer representative will contact you with an estimated delivery time frame.

C.O.D.

No C.O.D. service is available. All merchandise have to be prepaid before shipment is made.

Refusal of Shipment

Orders that are refused at the time of delivery, the customer will be held responsible for Shipping Charges and subject to a 20% Restocking Fees.

If you have any questions about our Shipping Info, please Contact Us.