CCI Beauty tries its best to ship out your products in the most timely and cost effective way possible. We are not responsible for any delays resulting from weather, strikes, or any conditions out of our control. Merchandise is shipped via UPS, FedEx, DHL, or freight truck lines. Rates are calculated in accordance with merchandise weight/size/dimension and delivery destination. Signature is required for delivery unless requested otherwise through the use of the Signature Waiver Form. A street address of either a residence or business is required for delivery. Shipping to a residential address will be at additional cost. P.O. Box or APO addresses are not acceptable for shipping. All orders take about 1-3 days to process. Shipping charges are non-refundable. Merchandise shipped by freight truck lines will be delivered to the curbside of your business or residence. If an attempted delivery was made and the customer was not at the location to receive the shipment, the customer will be held responsible for Redelivery fees. We can only ship merchandise within the United States.
Express, Rushed, & Over-Night delivery is available on most in-stock merchandise. Charges may vary and are calculated on an individual basis. Express orders placed before 11am PST will ship out the next business day. Express orders placed after 11am PST will ship out within the next 2 business days.
FREIGHT TRUCK DELIVERY
Your order may be shipped via freight truck line depending on the size of your order. Typically, items that are large and bulky require freight truck. You have the option of shipping with a freight truck if you would like all of your merchandise to arrive together. Before accepting your delivery, you are required to inspect each and every item for damage and/or missing items. The damage and/or missing items should be noted on the delivery receipt/bill of lading. When there is damage and/or missing item, immediately notify the freight company and CCI Beauty. The customer must retain all packaging and accessories. If damage and/or missing item is not noted on the delivery receipt/bill of lading, CCI Beauty and the freight company are not liable for any damages and/or missing items found later. Accepting delivery of the item(s) without the report of damages and/or missing items on the delivery receipt/bill of lading is your acknowledgement that the item(s) were received in 100% perfect condition and that you have received all items. The person placing the order should be the person to receive and sign for the delivery. All damage and missing items must be reported within 24 hours after receipt of merchandise to the freight company and CCI Beauty.
IF SHIPMENT IS DAMAGED
You must notify the deliveryman of the damage and you MUST make notes on the extent of visible damage & the probable concealed damage onto the freight bill. Contact CCI Beauty and the Delivery Company to inform them of the extent of the damages and file a damage claim. CCI Beauty and the Delivery Company will require pictures of the damages and request to inspect the merchandise. (In most cases, you may receive a cash adjustment for costs, or an arrangement for the Delivery Company to cover repair costs, or get a merchandise reimbursement.) Keep ALL original packaging materials, until your claim is settled, or for the return of your damaged merchandise. All damage claims must be addressed to the Delivery Company. Consonance Companies, Inc is not responsible for damages incurred during transport to delivery destination. Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. If merchandise is defective, notify Consonance Companies, Inc within 24 hours and retain ALL original materials, accessories, and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories, and packaging may delay or result in the refusal of your damage claim.
Items temporarily out-of-stock may be back-ordered at customer's request and at the discretion of Consonance Companies, Inc. All shipping fees & costs remain applicable to all back-orders. A customer representative will contact you with an estimated delivery time frame.
No C.O.D. service is available. All merchandise have to be prepaid before shipment is made.
Refusal of Shipment
The customer will be held responsible for Shipping Charges (shipping charges to the customer and return shipping charges) and subject to a 20% Restocking Fee for orders that are refused at the time of delivery or returned because the customer was not at the delivery location to receive the items.
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