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FREQUENTLY ASKED QUESTIONS |
| Question: |
Why should I register for an account? |
| Answer: |
Customers interested in our products should register
for an account because they automatically receive a copy of our 20+ page
catalog and will be signed up to our mailing lists. Customers on our mailing
lists will receive mailings notifying them of any of our special sales
and discounts and are the first to be notified of our newest products.
Customers who register their email address in their account also may receive
exclusive coupon codes to be used for shopping on our website. |
| Question: |
What does freight shipping or ship by trucking mean? |
| Answer: |
When the option of ship by
trucking appears, this means that your order is too heavy, bulky, or fragile
to be shipped by FedEx ground shipping and therefore would need to be shipped
by a freight truck. When you check out, a charge would not appear under
shipping, but this does not mean that shipping is free of charge. This
means that we will contact you as soon as possible with a trucking quote.
If you agree to the trucking charges, we would then add a shipping charge
to your order. We would only charge you after your order has been sent
out and if you agree to the trucking charges. In order to keep the freight
charges at a minimum, it is best to have your order delivered to a commercial
address. Please note that all freight shipping orders will be delivered
to the curb, unless the option of inside delivery is selected at additional
cost. |
| Question: |
Do you price match with competitors? |
| Answer: |
Yes, if you can find a competitor’s in-stock item
that is identical to our item and have a shipping quote from our competitor,
we will try to beat their combined price + shipping. This is because some
of our competitors will price their items lower than our prices, but then
charge very high prices in shipping to recoup their profit margins. Because
of this, we must have our competitor’s full shipping quote in order
to get a better price for you. The competitor’s items must be in-stock
because some competitors drastically reduce the price of their out-of-stock
items in order to gain interest a customer’s interest, but then tell
them that those low priced items are out-of-stock and then try to sell
them higher-priced products. |
| Question: |
When will my order be shipped? / How fast is your turnaround? / Do you have quick ship items? |
| Answer: |
As long as all your items are in stock, your order will be shipped within 48 hours. For large orders please allow couple of days for us to setup your order. We will try our best to ship out your order in a timely matter. The lead time for shipping doesn’t include the day the order is placed. All our in stock (non-custom made) items are considered "quick ship" and can ship within 48 hours. |
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| Question: |
What colors do the styling chairs come in? |
| Answer: |
Unless otherwise specified, all the styling chairs come
in black. Even if the chair picture is not of one in black vinyl, by default
all chairs ordered are black. |
| Question: |
Can I order a chair in a color other than black? |
| Answer: |
Certain chairs (such as the
CC-2126) have color options available. These chairs we carry in a color
other than black. If the chair you want does not come in any color options
specified, a custom order may be requested by phone. Please call our telephone
representatives to ask if a custom order to change color is available on
the item you want. Custom orders take 10-14 weeks to process and can not
be returned once ordered. |
| Question: |
Do you have a retail location? |
| Answer: |
Yes, we have an actual warehouse and showroom at 10039 Norwalk Blvd. Santa Fe Springs, CA 90670. We are located along the 5 & 605 freeways, 25 minutes away from downtown Los Angeles and 20 minutes away from Disneyland.
All customers are welcome to visit our showroom from Mon-Fri. 9am to 5pm PST. Please call us for an appointment and driving directions. |
| Question: |
I live in California; can I pick up my order at your
warehouse? |
| Answer: |
Yes, if you are willing to pick up your order at our
warehouse to save on shipping costs, you are welcome to do so as long as
you have the vehicle capable of handling the pickup yourself. Pickup orders
must be placed by phone. Pickup orders made before 12pm PST can be picked
up the same day provided all the items are in-stock. Orders made after
12pm PST can be picked up the next business day. Pickups can be made by the cardholder or purchaser only! NO Exceptions! |
